Refund & Return Policy

REFUND & RETURN POLICY


Returns

If you are unsatisfied with your product for any reason you will have 14 days from the date of delivery to return the product and request a refund. You may return any Product (as defined below) purchased on newlifestylestore.com in accordance with the terms below:

You must first submit photographs of the Product and the serial number on the package to verify that it is in returnable condition and to confirm the specific product. If the product is broken or defective, also send a video that captures what is wrong with the Product.

Submit these to us at support@newlifestylestore.com along with your request for a refund as long as it is within 14 days of your date of delivery.

Once received we will process your request if it conforms with the instructions above and then we will provide you with shipping options.

When your returned Product is posted, provide us the tracking# so we can track your return.

Once the return shipping option is set, you must return the Product to the address provided within 14 days.

Returned Product(s) must be in good physical condition (not physically broken or damaged) when received and match the images in photographs and/or video images. All accessories originally included with your purchase must be included with your return.

When the returned Product is received as described above and as we are able to verify it's condition, we will issue you a refund.

Additional terms and conditions:

Shipping and handling charges, gift wrap fees, and taxes paid (such as state, customs, or VAT) are not refundable.

You are responsible for and must prepay all shipping charges and you assume the risk of loss or damage to the returned Product(s) while in transit back to New Lifestyle Store, unless the item sent to you was damaged or defective.

If you return Product to New Lifestyle Store without an approved shipping method from New Lifestyle Store and without all parts and accessories originally included with your purchase, New Lifestyle Store retains the right to either refuse acceptance of such return or charge you a restocking fee of 30% of the original price of the Product(s) or the retail value of the missing parts and accessories, whichever is higher.

If the product is inspected and determined to be in good physical condition, New Lifestyle Store retains the right to charge you a 30% restocking fee. This fee is to cover re-shipping and overhead costs for a product that is found to be in good condition.

Non-returnable items:

-Gift cards 
-Downloadable software products 
-Some health and personal care items

To complete your return, we require a receipt or proof of purchase.and photographs and/or video images of the Product.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable):

-Book with obvious signs of use 
-CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened 
-Any item not in its original condition, is damaged or missing parts for reasons not due to our error 
-Any item that is returned more than 14 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund usually within 7 days.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, usually within 7 business days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@newlifestylestore.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@newlifestylestore.com and we will provide you further instructions on where to return the item for an exchange. Please note that we cannot accept exchanges beyond 14 days from the date of delivery.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Still have questions about your return? Contact customer service at support@newlifestylestore.com or write us at:

New Lifestyle Store

3953 Goldfinch Street, Suite A

San Diego, CA 92103

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